Services

• Applying human factors methods and approaches in systems and process re-design
• Teamwork and leadership reviews and coaching (including for NHS Boards and Clinical teams)
• Strategic and prospective risk assessment (including safety case development)
• Board governance reviews
• Quality improvement mentoring and coaching
• Integrating human factors methods into incident investigation
• Developing patient safety and human factors educational material
• Facilitating human factors workshops
• Facilitating incident investigation training
• Independent incident investigation
• Facilitating workshops on giving empathetic apologies and explanations
• Expert advice on measurement and monitoring of safety
• Measuring and improving safety culture
• Human factors expertise for research projects
• Human factors based COVID-19 workplace safety assessments
• COVID-19 second wave planning and lessons learnt reviews