Services

  • Applying human factors methods and approaches in systems and process re-design
  • Teamwork and leadership reviews and coaching (including for NHS Boards and Clinical teams)
  • Strategic and prospective risk assessment (including safety case development)
  • Board governance reviews
  • Quality improvement mentoring and coaching
  • Integrating human factors methods into incident investigation
  • Developing patient safety and human factors educational material
  • Facilitating human factors workshops
  • Facilitating incident investigation training
  • Independent incident investigation
  • Facilitating workshops on giving empathetic apologies and explanations
  • Expert advice on measurement and monitoring of safety
  • Measuring and improving safety culture
  • Human factors expertise for research projects